SHOP FAQ

The products offered for sale online are described as accurately as possible on the site using descriptive sheets (price, manufacturing method, materials, colors, dimensions) and photos. Information, characteristics and photographs are given for information purposes only and are generally provided by our suppliers.

Despite the utmost care, the products delivered and those presented on the Site may differ, particularly in the case of handmade, limited edition products.

In addition, product photographs cannot guarantee perfect similarity. Despite our best efforts, the perfect representation of our products (colors, patterns, veining, etc.) cannot be guaranteed. 

Before placing an order, the Customer must ensure that the product ordered can be transported to the Customer's home without difficulty, particularly in view of its weight and volume. In particular, the customer must ensure that the product can pass through doors, elevators and corridors. Delivery through windows is not guaranteed. 

We shall not be held liable for the impossibility of delivering the product ordered due to the accessibility of the Customer's home.

Craft product characteristics

The products shaped by our craftsmen and workshops, particularly in colored marble, are worked and consolidated according to the rules of the trade, with the fillings, linings, glues and staples required by their nature and conformation.

As marble, stone and granite are natural materials, certain peculiarities, such as shells, wormholes, crystalline veins, glass, geodes, strata, rust spots, differences in shades, etc., cannot be considered as a refusal, nor give rise to a reduction in price.

The perfect representation of the products by the photographs and renderings on the site cannot be guaranteed and we cannot be held responsible.

We are available for personalized support: shop@myparisianinterior.com

Product prices are subject to availability.

A product that has become unavailable is indicated: Product sold out

We cannot be held responsible for the unavailability of products.

The simple fact of adding a Product to the basket does not constitute validation of the Order. The Product may become unavailable between the time it is added to the basket and the time the Customer validates the order. 

In the event of unavailability of the Product after confirmation of payment of the Order, we undertake to cancel the Order and refund the full price paid by the Customer. In this case, the refund will be made without delay and at the latest within fourteen (14) days of payment by the Customer.

We make frequent updates, but we cannot be held responsible if the stock is no longer the same as that indicated on the Site. More precise information can be provided to customers by e-mail: shop@myparisianinterior.com

No cancellation indemnity will be applied or requested for such an order cancellation other than a full refund of the Order, the unavailability resulting from the time required to update the site or from a single item no longer available for sale.

No cancellation penalty will be applied for such an order cancellation.

How do I place an order?

All orders can be placed directly on our website

Can I place an order by phone?

Unfortunately we cannot take your order over the phone.

We may be obliged to cancel the order for legitimate reasons, in the event of an out-of-stock situation as explained in article 4.2 of the General Terms and Conditions of Sale, a technical error in the payment of the order, or an error in the product description.

In the event of cancellation, you will receive an email to help you find a suitable solution.

My payment didn't work

Check that your card is one of the payment methods accepted by Stripe and that all information (card number, cardholder's name) is correct.

Can I pay for my order by cheque?

Unfortunately, we do not accept payment by cheque.

8.1 Delivery

The delivery zone is metropolitan France and Dom Tom only.

 Products are delivered to the delivery address indicated by the customer during the ordering process. It is the customer's responsibility to verify the accuracy of the information provided to LF DECO. LF DECO cannot be held responsible for any data entry errors and the consequences in terms of delays or delivery errors. In this context, all costs for the return of the order will be entirely at the customer's expense.

• Small and medium-sized items are dispatched as standard via Colissimo within 2 to 5 working days and a maximum of 15 days after order confirmation, subject to product availability. After 30 days, the customer may send a registered letter with acknowledgement of receipt to our head office at 48 rue Michel Ange 75016 Paris, requesting cancellation of the order or an extension of the delivery time.
• For bulky products and custom orders, these will be sent within 3 to 12 weeks, depending on the product, and delivered directly to the customer's home.

In the case of custom orders, the purchaser will be informed of the manufacturing and delivery times.

Before placing an order for a bulky product, it is the Customer's responsibility to check that the Product can be physically delivered to his/her floor or place of delivery, taking into consideration the size, volume and weight of the Product and the size of the doors, stairwell or elevator.

Consequently, the Customer is required to inform LFDECO in advance of any constraints relating to the premises and means of access to the place of delivery so that an estimate can be drawn up taking these constraints into account. If the quotation is accepted, these costs are to be borne exclusively by the Customer and are to be paid on delivery at the latest.

LFDECO shall in no way be held liable for the impossibility of transporting the Products to the delivery address, in the absence of information on the need to use specific means of delivery. In this case, delivery will only be made in front of the Customer's home or at the foot of the Customer's building.

If several Products are ordered, separate deliveries and packages may be required.

8.2 Receiving and checking packages

Packages are delivered with their corresponding delivery note.

The Customer must check the contents and the apparent condition of the package in front of the delivery person and immediately notify the carrier and LFDECO customer service shop@myparisianinterior.com of any anomaly noted (shock, damaged package, etc.).

It is the customer's responsibility to express reservations and complaints, or even to refuse the parcel if it is obviously damaged, defective or incomplete, specifying the reason on the delivery note, a copy of which is given to the customer.

In the event that such details are not included on the delivery note, no claim can be accepted afterwards by LFDECO.

 LFDECO declines all responsibility for any delays, theft, loss or deterioration of the parcel by the Post Office and carriers.

Similarly, after the package has been transported, one of the products may turn out to be defective. This is why, upon receipt of the order, the customer must check the conformity of the products received.

Any anomaly concerning the delivery must be notified on the day of receipt or no later than 48 hours after receipt to shop@myparisianinterior.com, enclosing photographs.

Any claim formulated after this deadline will be rejected and LFDECO will be released from any responsibility.

LFDECO reserves the right to ask the customer to return the defective product. If the aforementioned conditions are met, LFDECO will then exchange or reimburse the defective product(s), or reship the missing product (subject to the buyer's request being well-founded).

8.3 Transport costs

Delivery charges are calculated according to the weight and volume of the parcel, and the level of speed and security required for delivery, based on the current rates of La Poste and our carriers.

Standard delivery is by Colissimo to the address given at the time of ordering. If the parcel cannot be delivered, or if you are absent, you can collect the order within 15 days by presenting your identity card, in accordance with the delivery notice indicating the date and post office. After this period, the parcel will automatically be returned to the sender.

Delivery by courier is possible within Paris and in some neighbouring towns (Neuilly sur Seine, Levallois Perret, Boulogne and Issy les Moulineaux) from Monday to Friday between 10am and 6pm, on request and at the current rates.

Thanks to the parcel number provided, you can track your parcel by connecting to the carrier's website.

8.4 Delivery times and delays

LFDECO therefore declines all responsibility in the event of excessively long delivery times due to postal services or carriers for reasons beyond its control or due to force majeure: delays in services, customs control or means of transport, as well as in the event of loss of products ordered or strikes.

Transport risks are borne by the customer, who must make a reasoned complaint to the transport services before delivery or within three working days of delivery. 

8.5 Packing and packaging

Products are packaged to ensure optimum protection during delivery. The customer is requested to respect these same standards when returning any product. If LFDECO finds that the product is returned damaged due to inadequate packaging, it may decide to refuse to reimburse it if it cannot be resold in its original condition.

Legal cooling-off period

 In accordance with the provisions of Articles L.221-18 et seq. of the French Consumer Code, all products may be returned, exchanged or refunded - except for those marked otherwise. Custom-made items and orders for personalized items are not covered by this article and cannot be returned.

In accordance with the relative law of March 17, 2014, the Customer has a withdrawal period of fourteen (14) days from receipt of the package to return it. Where the fourteen ( 14 ) day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day.

How to exercise your right of withdrawal

Reminder: custom-made products are not subject to refund or exchange.

The return of the item(s) must imperatively be accompanied by the original delivery note for the item in its original packaging and at the buyer's expense, to the address below, respecting the following steps:

• Send an email to: shop@myparisianinterior.comafinso that the company can examine and validate the request and send photos of the product to be returned.  
• Use the product's original packaging to return it with accessories in perfect resale condition, with no possibility of product identification on the outer packaging.
• Send the parcel to the following address Juliette Laurens LFDECO 48 rue Michel Ange 75016 Paris or to the address communicated during our email exchanges.

The sender is responsible for the parcel until it is handed over to LFDECO. We recommend the use of a shipping method with tracking and additional insurance guaranteeing, if necessary, compensation for the Products up to their actual market value in case of spoliation or loss of the package(s). Any parcel not received within fourteen (14) days, or failing to comply with the aforementioned deadlines, will not be reimbursed by LFDECO.

Any damaged article which has not been the subject of remarks or express reservations by the Customer at the time of delivery will be refused by the seller.

Products that have been washed, soiled, scratched, damaged or used cannot be returned. Similarly, any product that is incomplete, missing or whose original packaging has been damaged will not be reimbursed or exchanged, and will be returned to the customer at their expense.

LFDECO thus reserves the right to accept or refuse the returned item depending on its qualitative condition.All Products are subject to a contractual warranty.

In the event of a return accepted by LFDECO, the Customer will be reimbursed the sums paid, less the initial delivery costs, within a maximum of thirty days from the date of receipt of the product by LFDECO and validation of conformity, in accordance with the provisions of article L.121-21-4 of the French Consumer Code.

Depending on the method of payment for the Products, reimbursement for returns will be made by crediting the customer's bank account corresponding to the credit card used for payment.

If the return of the product(s) purchased results from an error on the part of LFDECO, the shipping and return costs will be fully refunded to the Customer.

After this period of 14 days, any item delivered will be considered as accepted by the Customer and cannot be returned.

Customer service available Monday to Friday, 9:30 a.m. to 6:30 p.m.: shop@myparisianinterior.com

Our terms and conditions here